Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• How to Share Feedback and Feature Requests
• How do I register my business as a vendor?
• How does registration work?
• I cannot log into the APP?
• Why is my account not active?
• See all 8 articles

Billing & Payments

• How to Upgrade Your Account
• How do I change my payment method?
• How do I change/update my card details?
• How do I know if my payment has been received?
• What do I do if my card payment was rejected?
• How do I get a refund for a credit balance?
• See all 14 articles

My Storefront

• What are the best ways to improve my storefront?
• How to Edit and Optimise Your Vendor Storefront
• How to Add Photos and Videos to Your Storefront
• How do I edit my photos?
• How can I improve the alignment of my photos?
• How to Update Your Business Information
• See all 15 articles

Leads & Enquiries

• Do you offer a public API to manage leads?
• Top Questions regarding Vendor Leads
• Tips to Improve Vendor Response Rate from Lead Enquiries
• How to manage and reply to messages from couples
• What to Do After Receiving a Lead from a Consumer?
• How Can I Increase My Lead Volume?
• See all 12 articles

Review Management

• What are the review guidelines?
• How to collect reviews from couples
• Can I duplicate a review from one storefront to another?
• Can I delete or edit a review?
• How to respond to a review
• How to report or dispute a review?
• See all 9 articles