Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• How to manage your account notifications
• How to change your username or password
• What Is the Difference Between a Lite and Premium Account?
• How To Change the Email Address on Your Vendor Account
• How To Request Additional Access to an Account
• See all 13 articles

Billing & Payments

• How to manage your billing notifications
• What's the difference between receipts and invoices?
• How to view and pay outstanding payments
• How to find and download your invoices
• Upgrade your advertising package
• Automatic renewal and contract cancellation
• See all 19 articles

My Storefront

• What to do if a video is missing from your storefront
• Why was my photo rejected?
• What to do if a photo is missing from your storefront
• How to change your business category
• How to write and update your storefront description
• How to add and manage your prices
• See all 34 articles

Leads & Enquiries

• How to confirm a booking and identify a couple
• How to add email addresses that receive enquiries
• Understanding enquiry statuses and closures
• How to export your enquiries to Excel
• How to create and use Answer Templates
• Do you offer a public API to manage leads?
• See all 17 articles

Review Management

• Can a couple edit or correct their review?
• What are review stamps?
• How to highlight a review
• What are the review guidelines?
• How to collect reviews from couples
• Can I duplicate a review from one storefront to another?
• See all 12 articles